IBERIA TARMAC DELAY CONTINGENCY PLAN
In accordance with 14 CFR Parts 244 and 259, U.S. Department of Transportation, Iberia has established a contingency plan to mitigate hardships for airline passengers during lengthy tarmac delays. This plan applies to (a) flights operated by Iberia at U.S. airports and (b) flights operated by Iberia as LEVEL at U.S. airports and it has been coordinated with airport authorities of all the airports it serves or airports to which is deviated upon circumstances beyond its control. Iberia has also coordinated this contingency plan with the Customs and Border Protection Authority (CBP) and the Transportation Security Administration (TSA).
In the unlikely event of a long onboard delay prior to takeoff or upon landing, our Operations Coordination Center will coordinate with the Pilot on the aircraft, the local Airport Operations Team, and authorities at the airport to implement our plan.
Onboard delays are situations Iberia always tries to avoid. Sometimes weather, gate-space limitations, visibility, airport conditions, mechanical problems, Air Traffic Control requirements, or other uncontrollable circumstances cause unavoidable ground delays. In these cases, Iberia will ensure that:
- The aircraft does not remain on the tarmac for more than four (4) hours before allowing passengers to deplane unless:
- The Pilot-in-command determines that there is a safety or security related reason why the aircraft cannot leave its position on the tarmac to deplane Customers; or
- Air Traffic Control (ATC) advises that returning to the gate or another disembarkation point would significantly disrupt airport operations.
- For delays approaching two (2) hours, if the Pilot-in-command of the aircraft deems it is safe to do so, Iberia will provide passengers with adequate food and water.
- For all flights, Iberia will ensure that operable lavatory facilities will remain available while the aircraft remains on the tarmac. Iberia will also ensure that adequate medical attention is available. In the event that serious medical problem exists, Iberia's flight will return to the gate as soon as possible.
- Notify status of delays every 30 minutes while the aircraft is delayed, including reasons for delay if we know them. Iberia will facilitate the passenger the opportunity to deplane from the aircraft that is at the gate or another disembarkation area with the door open, and will notify passengers every 30 minutes if the opportunity to deplane actually exists.
- Iberia has taken steps to ensure sufficient resources are available to implement this contingency plan for lengthy tarmac delays, when necessary.