MAKING A CLAIM WITH LEVEL

FLIGHT DELAY & FLIGHT CANCELLATION COMPENSATION CLAIMS:

If you're unhappy about something or need to claim compensation for a flight issue, we'll be more than happy to help you.
We ask that you make sure to choose the correct option below.

If your trip included any of the following LEVEL routes:

Barcelona <-> Buenos Aires
Barcelona <-> Boston
Barcelona <-> Oakland
Barcelona <-> Los Angeles
Barcelona <-> San Francisco

Please click HERE to make a claim. This service is managed by our partners at Iberia, as the operating carrier for these flights. If you prefer, you can write to us at Iberia's Customer Service Centre, Apartado de correos 36.315, 28080, Madrid, Spain.

If your trip included any of the following LEVEL routes:

Paris <-> Montreal
Paris <-> Guadeloupe
Paris <-> Martinique
Paris <-> New York
All flights to and from Vienna

Please click HERE to make a claim for a Delay, and click HERE to make a claim for a Cancellation.
If you’ve already made a claim and have a query please call us using one of the numbers above. For technical reasons, at this time our colleagues at Vueling will be managing this service. You will be redirected to their website, but all LEVEL claims will be processed as normal.

After having contacted our customer service and in the case of an unsatisfactory anwer or no reply within 60 days, the client may refer to the Tourism and Travel Ombudsman at this website: www.mtv.travel.

MISSING OR DELAYED BAGGAGE:

For issues with missing or delayed baggage, please contact our partners Iberia here.

MAKING A CLAIM FOR AIRPORT TAXES:

Customers who for whatever reason did not board their flight are entitled to make a claim for the airport taxes included in their reservation. This process is free of charge, and can be completed online, but please be aware that this will not be accepted if you boarded the plane or if the flight is still yet to depart.

If your trip included any of the following LEVEL routes:

Barcelona <-> Buenos Aires
Barcelona <-> Boston
Barcelona <-> Oakland
Barcelona <-> Los Angeles
Barcelona <-> San Francisco

Please click HERE to make a claim on airport taxes.

For flights on all other LEVEL routes, please click HERE to make a claim on airport taxes.