Before giving us a ring, we would always ask you to try checking our FAQs which have the answers to most of the common questions that we get asked. Alternatively, see the different options for contacting us below.

If you would like to make a claim for delay, cancellation or missing or lost luggage, please see our CLAIMS page.


If you would like to contact us regarding any matter for which you cannot find an answer on our website, please click HERE.
For technical reasons, at this time our colleagues at Vueling will be managing this service. You will be redirected to their website, but all LEVEL claims will be processed as normal.


If you have made a reservation already and can't find an answer to a question on our website, or if you can't find the way to add extras like bags, seats or meals to your reservation, please use one of the numbers below to contact us to help you resolve the problem.

Spain:+34 901 810 600
France:+33 (0)1 86 26 93 00
USA: +1 646 585 9797
Canada: +1 438 448 4400
Argentina: +54 011 5984-5995
Chile: +54 22 5856939
Austria: +43 1 2675934
United Kingdom: +44 203 318 8121
International: +34 931 224 500

If you are contacting us from a Travel Agency:

Spain:+34 902 757 610
USA: +1 646 968 0631
Canada: +1 438 558 3038
Argentina: +54 011 2040-0206
International: +34 931 224 599
United Kingdom: +44 (0) 870 175 00 26 From the UK, calls cost 13p per minute plus your phone companies connection charge.


If you would like to send us written communication, please direct all letters to:

LEVEL Customer Services
Parque de Negocios Mas Blau II
Pla de l’Estany 5
08820 El Prat de Llobregat