DOCUMENTATION

You should check before you book that you are able to get the required visas, passports and vaccinations in time for your flight. IATA offers a really easy to use online resource called Travel Centre which tells you all of the entry and health requirements for your destination. Please be aware that to travel to the United States of America, you may well have to apply for an Electronic System Travel Authorisation (ESTA) and to enter Canada you may be required to present a valid Electronic Travel Authorization (eTA).

CHECK-IN

Check-in for LEVEL flights is available both online and at the airport. Online check-in is the process by which you can get your boarding pass and confirm your seat number through the website or on your mobile phone.

LEVEL flights to and from Paris Orly

Online check-in is available 21 days before departure for LEVEL flights to and from Paris and closes 7 hours before departure. Check-in at the airport opens 4 hours before departure at most airports and closes 60 minutes prior to departure. Please note that for flights to and from the United States, check-in online opens just 24 hours prior to departure for security reasons.

  • At Paris Orly (ORY), our flights depart from the West Terminal, and our check-in is located at Hall 3. The boarding area is 31.
  • At New York-Newark (EWR) we are departing from Terminal B, and check in counters are at Level 1.
  • At Pointe-à-Pitre (PTP), the LEVEL check-in counter is currently located within the regional terminal.
  • At Forte de France (FDF), there is one terminal only, and we do not have a fixed check-in area. The terminal is quite small, so please check which counters we are operating check-in from upon your arrival at the airport for your departure.

LEVEL flights to and from Barcelona

Online check-in is available 24 hours before departure for LEVEL flights to and from Barcelona but is only available at Iberia.com. Check-in at the airport opens 4 hours before departure at most airports and closes 60 minutes prior to departure.

  • At Barcelona (BCN) we depart from Terminal 1, and LEVEL check-in counters are not fixed so we ask that you check which ones are being used upon arrival at the airport.
  • At Buenos Aires (EZE), we depart from Terminal 1, and LEVEL check-in counters are numbers 21-32, depending on the flight you are departing on.
  • At Boston Logan International Airport (BOS), we operate from Terminal E, and check-in is found on the second floor. LEVEL check-in counters are not fixed so we ask that you check which ones are being used upon arrival at the airport.
  • At San Francisco International (SFO), we operate from the International Terminal and our check-in counters are in line number 7, Zone A.

Important: From 24th April 2018, following new security guidelines received from the US government, check-in at the airport for flights travelling to the United States of America will open 4 hours prior to departure. To enable all of the security processes to be completed, we ask that you arrive at the airport to check in 4 hours before departure, and we also request that you be at the boarding gate 90 minutes prior to departure.

Advanced Passenger Information

We recommend checking in online for all flights, even if you plan to check in baggage at the airport. In order to check in online, you must also fill out the Advanced Passenger Information (API) form. This information is required by governments before starting a journey, and is collected by the airline. Even if you are checking in at the airport, we recommend that you fill in the API form online beforehand.

The API form requests some or all of the following data:

  • Full Name (first, middle and last names) exactly as written on your passport
  • Date of birth
  • Gender
  • Passport number and country of issue
  • Passport expiry date
  • Nationality

If you're travelling on a flight to or from the U.S.A, you also need to provide:

  • Your address in the U.S. for the first night’s stay (except for citizens or residents of the U.S.A)
  • Your redress number (if applicable). The redress number is a reference number issued by the U.S. Department of Homeland Security to travellers who have previously experienced difficulties obtaining entry to the U.S.A

Legal statement for flights operated by OpenSkies


In accordance with Article L232-6 of French Internal Security Code, please be informed that air carriers may transmit reservation/checking and boarding data collected from their passengers (PNR/API) to the French national public services and competent authorities for the purposes and under conditions as defined in the Decret N°2014-1095 dated 26/09/2014.