DOCUMENTS

You should check before you book that you are able to get the required visas, passports and vaccinations in time for your flight. IATA offers a very user-friendly online service called Travel Centre where you can find out everything you need to know about the entry and health requirements for your destination. Remember, if you are travelling to the USA you may need to apply for an ESTA (Electronic System Travel Authorisation), and if you are travelling to Canada you will probably need an eTA (Electronic Travel Authorisation).

CHECK-IN


LEVEL LONG-HAUL FLIGHTS

You can check in either online or at the airport. With online check-in, you can get your boarding pass and confirm your seat number through the website or on your mobile phone. See information about airports and terminals here.

LEVEL flights to and from Paris Orly

Online check-in is available 21 days before your flight and closes two hours before the scheduled departure, except for flights to/from Martinique and Guadeloupe. Check-in at the airport opens four hours before the flight at most airports and closes 60 minutes before the scheduled departure. For flights to the United States, check-in opens 24 hours before the scheduled departure.
*** Please note that Level flights’ check-in will be done in Orly 2 from 19th March to 13th May (boarding will be proceed at Gates C) and in Orly 3 as from 14th May (boarding will be at Gates D). We invite you to pay attention to the available screens at the airport and to ask the ground staff if needed.

LEVEL flights to and from Barcelona

Online check-in is available 24 hours before the flight and only through Iberia.com. Check-in at the airport opens four hours before the flight and closes 60 minutes before the scheduled departure.

Important: In line with the new regulations received from US Homeland Security, since 24 April 2018 check-in at the airport for flights to the USA opens four hours before departure. To make sure you have enough time to complete all the security processes, you should arrive at the airport to check in four hours before your flight and you should proceed to the boarding gate 90 minutes before departure.

LEVEL FLIGHTS IN EUROPE

You can also check in either online or at the airport for LEVEL flights in Europe. If you check in online, you can print out your boarding pass or save it on your mobile phone in passbook format. That way, you will only need to go to the check-in desk if you are checking in a bag. See information about airports and terminals here.

Remember:

  • If you didn't select a seat when you booked your ticket, you can check in online free of charge between seven days and one hour before the scheduled departure of your flight.
  • If you book the Optima fare or if you selected a seat with the Basic fare during the booking process, you will be checked in automatically and free of charge. You'll get your boarding passes by email as soon as the booking process is complete.
  • If you prefer to check in at the airport, remember that the check-in desks open two hours before the flight and close 40 minutes before the scheduled departure.

Advance Passenger Information

We recommend online check-in for all flights, even if you are going to check in bags at the airport. To check in online, you must also fill in the Advanced Passenger Information (API) form. This is mandatory information which the authorities require before the date of travel, and the airline is responsible for collecting it. Even if you intend to check in at the airport, you should still fill in the API form online in advance.

The API form requests all or some of the following information:

  • Full name (first, middle and last names) exactly as it appears on your passport
  • Date of birth
  • Gender
  • Passport number and country of issue
  • Passport expiry date
  • Nationality

If you are travelling to or from the USA, you will also need to provide the following:

  • Your address in the USA for the first night of your stay (except for citizens and residents of the USA)
  • Your redress number (if applicable). The redress number is a reference number issued by the US Department of Homeland Security to travellers who have previously experienced difficulties obtaining entry to the USA.