YOUR PRE-FLIGHT CHECKLIST
If you're wondering what you need to do before you fly, take a look at list below of the most important things to get you ready for your trip.
1. BEFORE YOU TRAVEL
Passports and VISA
Make sure you have a valid passport and all other documentation required to enter all the countries you will be visiting including transit countries and for returning home. Remember, if you arrive at the airport without the required documents, you will not be allowed to board your flight.
International Air Transport Association (IATA) offers a very user-friendly online service called Travel Centre where you can find out everything you need to know about the entry and health requirements for your destination.
Advanced Passenger Information (APIs)
This information is required by governments before starting a journey. It is collected by LEVEL and transferred to the authorities in a secure way. You can complete Advanced Passenger Information at the "My Booking" section. Please remember to keep your passport close at hand since you'll need to provide specific information.
Even if you intend to check in at the airport, you should still fill in the API form online in advance.
If you're travelling on a flight to or from the U.S.A.
You also need to provide:
Travelling to Canada (eTA)
Please be aware that to travel to Canada, you may well have to apply for an Electronic Travel Authorization (eTA).
We recommend check-in online and having your boarding pass issued before arriving at the airport, and, if possible, downloading it to your smartphone to minimize physical contact.
When check-in, you must also fill in the Advanced Passenger Information (API) form. This is mandatory information which the authorities require before the date of travel, and the airline is responsible for collecting it.
Online check-in is available 21 days before your flight and closes 2 hours before the scheduled departure.
Online check-in is available 21 days before your flight and closes 7 hours before the scheduled departure.
In order to minimize contact with surfaces and to facilitate boarding and disembarking, we recommend that you reduce the amount of hand luggage to one piece, of the smallest dimensions possible.
Please check that your hand baggage or checked baggage complies with the dimensions/weight allowed. You can find information on the Baggage page.
If you've bought gifts for your friends and family and have no more space in your luggage, you can still purchase additional bags online. You can do this on "My Bookings". Do this before you get to the airport as it will be cheaper.
You will need to comply with the health requirements of the country/region you will be visiting. Consult with your doctor about any health requirements you will need before you travel at least 6 weeks prior to departure.
We recommend you carry any medication in your hand baggage. This would include medication that you cannot easily purchase in the country that you are travelling to.
You should ensure that you have sufficient prescription medications to cover your trip and any potential delays. Remember to bring a prescription or letter from your doctor and remember to carry any prescription medication in your hand baggage.
It's important to have travel insurance that covers you and your group for the entire time you are on your trip. Your policy should cover emergency medical situations as well as baggage loss or damage and expenses incurred from disrupted travel plans.
2. DAY OF TRAVEL
We remind you that to protect the health of both yourself and the other passengers, the use of masks is obligatory for those over six years of age. They must be worn on entering the aircraft and during the flight. If you are not wearing a mask, you will not be allowed to board.
Some airports have restricted access to only those who are going to fly. We recommend that you check the website of the airport from which you are flying to check if you can access the airport accompanied by people who are not travelling.
Make sure you plan how you're getting to the airport. Check traffic alerts or transport updates beforehand in case there are delays on your planned route. This should give you enough time to plan an alternative route. Remember to get to the airport at least 3 hours before your flight.
With the aim of maximizing the distance between passengers, we have reviewed our processes for check-in and bag drop-off, as well as boarding and disembarkation. Our airport agents and our cabin crew will continue providing customer service while maintaining the greatest distance possible.
Check-in at the airport & Bag drop-off
If you haven't already checked in online through "My Booking", you will need to check in at the airport.
If you did the check-in online and already have your boarding pass you will only need to drop your bag off at the counters.
Check-in at the airport opens 4 hours before and closes 60 minutes before your scheduled departure.
This can sometimes be busy as there are lots of flights departing daily from the same airports. Please allow yourself plenty of time to get through airport security. You can make it as easy as possible by removing your belt and ensuring that you don't have any metal items in your pockets. Remember to remove laptops and have liquids in a clear bag.
If you're travelling to the USA, you need to be at your boarding gate 90 minutes prior to departure. This is to make sure all security processes are completed.
As part of the extraordinary measures taken to avoid the risk of COVID-19 infection and spread, our crew will not be able to help you place your hand luggage in the overhead lockers. We thank you for your understanding.
In order to reduce physical contact, and thereby minimize risks, we have simplified the on-board catering options and only accept card payment. We advise you to order you meal in advance, adding it to your reservation in the "My booking" section at flylevel.com.
On board, we have increased the healthcare authorities' messages about detection, protection, and reporting of illness. We recommend our customers to remain seated as much as possible and to avoid queueing for the bathrooms.
LEGAL STATEMENT FOR FLIGHTS OPERATED BY OPENSKIES
In accordance with Article L232-6 of French Internal Security Code, please be informed that air carriers may transmit reservation/checking and boarding data collected from their passengers (PNR/API) to the French national public services and competent authorities for the purposes and under conditions as defined in the Decret Nº2014-1095 dated 26/09/2014.